Help

Write to us at [email protected] about anything: something not working, a question, or a payment. A person reads every email and replies. Send it from the email address you sign in with, so we can find your account.

Signing in

Heartly emails you a code each time you sign in. If it hasn't arrived after a minute, check your spam folder. A code works for 10 minutes; after that, ask for a new one.

Reminders not arriving

Check that notifications for Heartly are allowed in your phone's Settings. You can choose when reminders arrive on Heartly's account screen.

Heartly Plus

To cancel, use your phone's subscriptions: on iPhone, Settings, then your name, then Subscriptions; on Android, the Play Store, then your profile, then Payments & subscriptions. You keep Plus until the end of the period you've paid for.

For a refund, ask Apple or Google, who took the payment.

Your data

To take a copy of everything Heartly holds, use Export my data on the account screen.

To delete your account and everything in it, open the account screen, tap ··· beside your Circle, then Delete account. It can't be undone. If you no longer have the app, write to [email protected] from the email address you sign in with, and we'll delete it for you.

Our privacy policy and terms say more.