Terms of Service

Last updated: October 23, 2026

These terms are an agreement between you and Gemite Labs Inc., an Ontario corporation ("Heartly", "we", "us"), about your use of the Heartly app and the services that go with it. By creating an account you agree to them. If you don't agree, please don't use Heartly.

1. What Heartly is

Heartly helps you keep up with the people who matter to you. You tell it what's happening in their lives, and it reminds you at the right moment. Some features use artificial intelligence (AI) to read what you tell Heartly and to suggest what you might say or give.

2. Your account

• You need to be at least 16 years old to use Heartly.
• You sign in with your email address and a one-time code we email you. Keep access to that email address secure: anyone who can read it can sign in as you.
• You're responsible for what happens in your account.
• Give us an email address that is yours and that works.

3. What you put into Heartly

• It's yours. The people, moments, notes, plans, photos and words you add stay yours.
• What you let us do with it. You give us permission to store, process and display your content only to run Heartly for you: to keep it, show it to you, remind you about it, and, when you use an AI feature, to send it to the AI providers described in our Privacy Policy. We don't sell your content, show you ads, or use it for anything else.
• About other people. Heartly holds information about people in your life. Only add what you have a right to share, and treat it with the care you would want for information about you.
• Photos. Only add photos you have the right to use.

4. AI features

• When you tell Heartly something in a sentence or out loud, AI suggests how to keep it. Nothing is kept until you confirm it, and you can change any suggestion first.
• Suggested messages and gift ideas are suggestions. You decide whether to use them; Heartly never sends anything on your behalf.
• AI can be wrong. Check what it suggests, particularly dates. Heartly isn't a source of medical, legal, financial or professional advice.

5. Reminders

Heartly works hard to remind you at the moments you set, but notifications depend on your phone, its settings, your connection, and services run by Apple, Google and others. We can't guarantee that every reminder will arrive, or arrive on time, and you shouldn't rely on Heartly alone for anything where a missed reminder would cause harm, such as medication or legal deadlines.

6. Free and Heartly Plus

• Free. Heartly is free to use for up to 10 people, with a few uses of its AI features to try. We may change what the free plan includes. Anything you've already kept stays yours when we do.
• Heartly Plus is a paid subscription, bought through the App Store or Google Play, at the price shown in the app before you buy.
• Renewal. Heartly Plus renews automatically at the end of each period (monthly or yearly) unless you cancel at least 24 hours before it renews. You manage and cancel it in your App Store or Google Play account settings. Deleting the app doesn't cancel it.
• Refunds are handled by Apple or Google under their policies; we can't issue them directly.
• Price changes. If the price of Heartly Plus changes, Apple or Google will tell you before it applies to you, as their rules require.
• When Heartly Plus ends. Everything you've kept stays. For 30 days, reminders keep coming for everyone. After that, they come for the 10 people you choose to keep, and the rest come back when you subscribe again. You can't add more than the free plan holds until you're within it again or subscribed.

7. Using Heartly fairly

Don't:

• break the law, or use Heartly to harass, stalk, or harm anyone;
• try to get into another person's account, or into our systems;
• interfere with Heartly, or try to get around its limits, including by modifying the app;
• copy, resell, or reverse-engineer Heartly, except where the law lets you;
• use Heartly to send spam or automated requests.

We may suspend or close an account that does any of these.

8. Ending your account

• You can delete your account at any time from the account screen. This deletes everything Heartly holds about you, as described in our Privacy Policy. If you have Heartly Plus, cancel it in your store account as well.
• You can export everything first, from the same screen.
• We may close an account that breaks these terms, after telling you by email where we reasonably can.

9. Changes to Heartly and to these terms

We may change or stop parts of Heartly. If we change these terms in a way that matters, we'll tell you in the app or by email before the change takes effect. Using Heartly after that means you accept the new terms.

10. Disclaimers and liability

Heartly is provided as it is and as available. We work to keep it running, accurate and safe, but we don't promise it will always be available, free of errors, or right about what it suggests.

As far as the law allows, we aren't responsible for losses that come indirectly from using Heartly, such as a missed occasion or lost opportunity, and our total responsibility to you for any claim is limited to the greater of what you paid us for Heartly Plus in the 12 months before the claim, or CA$100.

Nothing in these terms takes away rights you have under consumer protection law where you live, or limits our responsibility where the law doesn't allow it to be limited.

11. Law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If we have a disagreement, we'd like to hear from you first at [email protected]; most things can be put right that way. Otherwise, the courts of Ontario will decide it, unless the law where you live gives you the right to bring a claim there.

12. Contact

Questions about these terms: [email protected].